Image by Annie Spratt

MAIROSE BOUTIQUE POLICIES

Our Commitment to You

At MAIROSE BOUTIQUE, we want to give our customers the most enjoyable shopping experience possible. That’s why we believe that our store policies should be fair, clear and transparent.


Below you’ll find a list of all our policies, which detail the way we operate our business.

We respect our buyer's privacy, and honor their choices. We are size and gender inclusive. 

Mairose Lingerie Boutique respects EU Consumer Rights. Our shipping and exchange policies are established to be in compliance as much as possible to distance-selling laws, to the best of our US-Based capabilities.

We love our customers!! We want you all to be happy. If you can’t find the information you’re looking for, get in touch. We look forward to hearing from you.

SIZE GUIDES

Due to the nature of Vintage clothing, please expect the garment to come with its own signs of history. Some items are vintage deadstock or new with tags, while other items may have been well loved and cared for by a previous owner.

We make every effort to carefully inspect garments and accurately describe the condition and any potential flaws as they may exist. Vintage condition typically can include discoloration, missing buttons, hooks, or clips. Often a seam may need hand-repair. Sometimes a good soak in the buyer's choice of gentle soap is all a garment needs to come back to life.

Each listing contains measurements represented as Vintage Sizing (if garment label is available) and approximated Modern Sizing.

Measurements are taken flat, and then doubled. Bustier and bra bands are rounded up 1", as is per custom with standard bra measurements.

Please measure yourself carefully, wearing a garment of similar fit, and round up 1-2 inches to allow for movement.

We are happy to discuss fit and function prior to purchase.

 

SHIPPING POLICY

FREE SHIPPING ON ALL DOMESTIC USA ORDERS OVER $50.00!

Shipping Within United States and US Territories

Domestic USA Orders are shipped via USPS First Class Mail for light-weight packages, and USPS Priority Mail for items over 1 lb. in weight. USPS Tracking Information will be provided at the time of shipment. Parcels are shipped in recycled, biodegradable mailers with one plastic interior bag to ensure your items arrive dry and in-tact. Our shipping bags are OXO-biodegradable and will degrade in the dark, sunlight, heat, cold, land or sea. Leaving no trace or fragments, methane emissions or harmful residues. 


Domestic USA Delivery Timeframe Estimates
USPS First Class Mail:  Delivery within 2 - 5 Business Days from date of shipment
USPS Priority Mail:        Delivery within 1 - 3 Business Days from date of shipment

USPS Express Mail:       Delivery within 1 - 2 Business Days from date of shipment

International Delivery Timeframe Estimates

First Class Mail International:  No guaranteed timeframe

Priority Mail International:        Delivery within 6 - 10 Business days from date of shipment*
Priority Express International: Delivery within 3 - 5 Business days from date of shipment*

     *For many major markets. Actual transit time may very based on origin, destination, and customs delays. 

Need your package faster? 

Orders placed by 2:00 PM GST are typically filled and shipped the same day and can be expected via standard delivery timeframes (see below). If you need your order as quickly as possible, please select Expedited Shipping during checkout for upgraded USPS and FedEx Priority shipping.


Expedited Shipping Prices will be stated during the time of order, based on origin and destination locations. 
International shipping is calculated based on packaging, weight, and origin and destination zip codes.

Communications

Upon placing an order, Buyers consent to receive communications from Mairose Boutique regarding order updates and shipment confirmation messages, as well as direct communication from Mairose Boutique in the event of delayed shipments, back-ordered items, or otherwise unavailable merchandise. If buyers would like to receive communications regarding shop updates, sales, and other marketing events, please opt-in via the Subscribe button in the footer of this website. 

Mairose Boutique are not responsible for packages after they are turned over to the shipping provider. Please contact the shipping handler for lost or missing packages. Please ensure your delivery address is accurate and secure. We are not responsible for packages marked as delivered.

Buyer pays all return and exchange shipping costs. Shipping charges are non-refundable, (except to EU based buyers - in compliance with Consumer Rights).

International Duty & Taxation

All International buyers in the European Union (EU), Canada, and Australia may be subject to VAT, GST, Customs duties, and/or other tax and import fees as imposed by the destination country. These taxes are collected at the time of sale and will be clearly displayed separate from the price of goods being purchased, as well as separate from shipping fees for transportation of goods. 

Therefore, to comply with European Union July 1, 2021 regulations, Import Tax is collected as part of your payment to Mairose Boutique.


Mairose Boutique is not responsible for all other unpredictable destination-imposed customs duties. Please be aware, International buyers may be responsible for additional customs duties at time of delivery. 
 

All shipment contents will be disclosed accurately on customs forms with current and relevant HS Tarriff Codes as required and outlined in the US Census Bureau Schedule B. Goods will not be described as gifts or personal to avoid appropriate import tarriff tracking. 

Please contact us directly at CustomerSupport@mairoseboutique.com with any questions. 

Return Policy

At Mairose, we desire that you will be completely happy with your purchase. If you don't love it, send it back! It's okay to change your mind! While we encourage thoughtful purchasing, we do want to provide you with the opportunity to purchase from Mairose Boutique with confidence. 

For items that are not of a Final Sale status, we will gladly accept unworn, unaltered, undamaged, unwashed, or unused merchandise in sellable condition for a full refund within 30 days of receipt. Items must be returned with the original tags attached, in original packaging where possible. We cannot accept return of product that has been worn, washed, or altered in any way. 

Customers MUST notify Mairose Boutique within 14 days of receipt, if intention is to return an item within the 30-day timeframe.

The 30-day period will start the moment a customer receives a product, rather than at the time of purchase.

 

Customers are responsible for the shipping cost of returning an item. Please contact us if you would like to request a return and we will arrange for shipping of the item to Mairose Boutique. There are no re-stocking fees for returns. 

 

Refunds will be issued by Mairose Boutique only after merchandise is received and inspected at our facility.

 

Exchanges of product are not possible at this time; please contact us regarding your order if you would like to select another item. 
 

•  Please keep merchandise in its original packaging and enclose a copy of your invoice received with the order.

•  Drop the package off at your nearest post office drop-off location.

•  Please allow 14 business days for the shipment to be received and to process your return merchandise.

•  We'll refund the price of the merchandise including any taxes you were charged (excluding duties and all applicable shipping charges) upon receiving the return.

•  Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

Please note: lingerie items are FINAL SALE and cannot be returned for any reason. Due to the nature of vintage clothing, please be sure to compare your own body measurements to the garment measurements specified in item listings. Garment condition is detailed as much as possible.

Frequently Asked Questions

We’ve compiled a list of frequently asked questions and answers for your convenience. If you can’t find what you’re looking for, please get in touch and we’ll respond to your inquiry as quickly as possible.

Where is Mairose Boutique located?

Our headquarters are located near Fort Worth, Texas. While we hope to someday expand to a brick & mortal retail location, the boutique is currently operated from a small home office.

True Vintage items are packaged and shipped from Texas. 

You can sometimes find Mairose showing at local North Texas Vintage Markets. Keep an eye on our social media for updates!

Can I order out of stock sizes?

We are happy to work with our suppliers and manufactuers regarding out of stock items. Please feel free to subscribe to the Mairose Boutique mailing list to receive updates about re-stock, new products, and more. If you are looking for a specific item that is currently out of stock, please get in touch with us and we'll be happy to assist you as quickly as possible.

Where can I find information about fit and garment sizes?

Since each garment is constructed to specific styles, the actual fit of garments will vary. We do our best to include fit and size details in each product listing. Please also visit the Size Guides page for important information about garment shape and fit, garment measurements, how to take your own body measurements, fabric details, and more.

Do you offer layaway?

Unfortunately, not at this time. Please contact us if there is something you have your heart set on and we'll see what we can do!

Still can’t find what you’re looking for? Contact us directly.

Get in Touch

PRIVACY POLICY

We Are Committed To Your Privacy

PRIVACY OF YOUR DATA


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


We collect such Non-personal and Personal Information for the following purposes:


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 


Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision). 


Our site-visitors ́ personal information may be stored in Wix.com's data centers located in the United States of America, Ireland, South Korea, Taiwan and Israel. Wix may use other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law.


The security of sensitive data is of extreme importance to Wix and we are 100% committed to data protection. See all the security certifications received by Wix.com.


THE GENERAL DATA PROTECTION REGULATION (GDPR)

The General Data Protection Regulation (GDPR) - which came into force on May 25th, 2018 - aims to protect the fundamental right to privacy and the protection of the personal data of European Union (EU) citizens. 

This regulation affects any entity (including websites) that processes EU citizens' personal data. 


Wix.com is a Processor for our site-visitors’ data. This means that Wix will only process our site-visitors’ data following our instructions and on our behalf. Wix.com will not process our site-visitors’ data for our own benefit. For more information about Wix’s obligations as a data processor for our customer data, see the Wix Data Processing Agreement.


For information on how Wix handles our site-visitors' data, please review sections 4, 12, and 13 of Wix's Privacy Policy


GDPR requires that we get affirmative consent from site visitors before placing non-essential cookies (and similar technologies) on their device.

In general, the cookies which are initially placed on our Wix website may be categorized as essential cookies: security, anti-fraud, and other purposes related to the specific functionality of our service.


These apps and integrations make it possible that your website will include other types of cookies which might require affirmative GDPR consent.


PRIVACY AND EMAIL MARKETING
Legislation such as the California Consumer Protection Act (CCPA) and the EU's General Data Protection Regulation (GDPR) and Brazil's Lei Geral de Proteção de Dados (LGPD) are designed to secure the personal data of those regions' citizens. 


The CCPA gives consumers, who are defined as residents of California, rights over their personal information and how businesses may use that data. The GDPR is a regulation intended to strengthen and unify data protection for all individuals within the European Union (EU). This may affect businesses or websites that interact with EU citizens. Similarly, the LGPD provides data protection rights for Brazilian citizens. 


The CCPA, LGPD and the GDPR grant customers the right to access data that site-owners have collected, as well as the right to have that data deleted.  

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Email marketing campaigns require consent from our site-visitors. 

  • Consent: Site-visitor has given affirmative consent (opt-in) for our company to process their personal data.

  • Contract: the processing is necessary for a contract we have with the individual, or because you have asked our company to take specific steps before entering into a contract (For example: when we collect your physical address to ship a product you purchased at our online store).

  • Legal obligation: the processing is necessary for our company to comply with the law (For example: collecting information in order to send it to tax authorities).

  • Legitimate interests: the processing is necessary for our company's legitimate interests, or the legitimate interests of a third party.


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

To opt out of being tracked by Google Analytics across all websites, visit this link:  http://tools.google.com/dlpage/gaoptout.


For more information about how Cookies are tracked, please visit https://www.allaboutcookies.org/verify.


If you don’t want us to process your data anymore, please contact us at CustomerSupport@MairoseBoutique.com or send us mail to: Mairose Boutique, PO Box 170991, Arlington, Texas 76003.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at CustomerSupport@MairoseBoutique.com or send us mail to: Mairose Boutique, PO Box 170991, Arlington, Texas 76003.

Terms & Conditions

Our Policy

TERMS & CONDITIONS


This website is owned and operated by Mairose Boutique. Throughout the site, the terms "we", "us", and "our" refer to Mairose Boutique. Mairose Boutique offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms conditions, policies and notices stated here.


These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors products to customers in an e-commerce setting via transactions requiring terms & conditions set forth below. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.  


In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

SECTION 1 - ONLINE STORE TERMS 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services. 


SECTION 2 - GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 


SECTION 5 - PRODUCTS OR SERVICES (if applicable) 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 


For more detail, please review our Returns Policy. 


SECTION 7 - OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 


SECTION 8 - THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affec